What to Do if You Can’t Access DLC in Elden Ring: Shadow of the Erdtree

Shadow of the Erdtree is Elden Ring‘s first, long-awaited expansion. If you can’t access the Shadow of the Erdtree DLC in Elden Ring, here’s what you need to know.

How to Fix DLC Access Issues in Elden Ring: Shadow of the Erdtree

First things first, make sure you’ve actually met the requirements to access the Shadow of the Erdtree DLC in Elden Ring. You need to have started and cleared the Radahn Festival, and you need to have beaten Mohg, Lord of Blood in Mohgwyn Palace.

Once you’ve met both requirements, examine the hand of Miquella in Mohg’s boss room in Mohgwyn Palace to enter the Shadow Realm. This hand extends from the cocoon in the back of the room.

If you’re still having issues, here are some possible fixes and things to note:

• Make sure you actually have the Shadow of the Erdtree DLC purchased and installed.
• Sit at a Site of Grace to reload the area and try interacting with the hand in the cocoon again.
• Teleport out of Mohgwyn Palace entirely, then fast travel back in to interact with the hand.
• Quit out of the game entirely, make sure it’s updated to the latest version, and then interact with the hand of Miquella again.
• Restart your console, then boot up the game to try again.
• If you’re running into the “Failed to Acquire Parental Control Information” error on PS5, you’ll need to adjust your DNS settings, and we’ve got a guide on that here.

If you’re absolutely sure you already have the DLC purchased and installed, then you should be able to access the Shadow Realm after following the above steps. Hopefully that clears up any confusion and doubt if you can’t access the DLC in Elden Ring: Shadow of the Erdtree.

Elden Ring: Shadow of the Erdtree is available now.