āWe also want to extend our apologies to all players who misread information about game features.ā Wait, what?
The War Z, Hammerpoint Interactiveās entrant to the zombie survival horror MMO genre, is off to a very rocky start; so troubled, in fact, that its description on Steam had to be updated, after gamers complained that theyād been sold a sack of zombie giblets instead of the game theyād been promised. Hammerpointās Sergey Titov was quick to step in with an apology, saying āwe also want to extend our apologies to all players who misread information about game features.ā
Yep; itās your fault for reading it wrong, according to Hammerpoint. Reddit went ever so slightly postal, in a thread titled āif this isnāt false advertising, I donāt know what is.ā Ultimately it wasnāt the lack of polish but the lack of transparency on the development teamās part that caused friction. People ā like the Reddit commentator who created the graphic seen here from the Steam description page ā believe what they bought just isnāt what was advertised.
Hammerpoint has rejoinders for many of the complaints. No, Hammerpoint says, itās not an Alpha or a Beta build; itās something called a Foundation Release, which has many ā but not all ā of the features Hammerpoint wants to implement. Yes, Hammerpoint says, the Steam description needs to be updated, and in fact this has already been done. Unfortunately it included items, like the skill trees, which Hammerpoint had hoped to have available for release, but in the end wasnāt able to pull off.
āIām sure thereāll be people who will look into small details and will say āno I was mislead,'ā said Titov to GameSpy āwhere in fact they imagined something to themselves without checking details first. Iām sure that Steam have its refund policies that should handle those situations.ā
Source: Kotaku
Update: Calling the premature launch āa mistake,ā it seems that The War Z has been temporarily pulled from the Steam store, pending āconfidence in a new build.ā Players who have already purchased The War Z and wish to keep playing may do so, but for those who are not satisfied with this purchase are urged to submit a ticket to Steam Support for a refund, or check out our handy refund guide.
Source: Kotaku
Published: Dec 19, 2012 11:45 PM UTC