Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Escapist logo header image

Update: BioWare Responds to TOR Cancellation Problems

This article is over 12 years old and may contain outdated information

Customers claim they are unable to stop payment on their credit cards through BioWare’s website.

Update: BioWare reported to The Escapist the problem was strictly a website display issue and it was resolved shortly after it was identified, sometime yesterday afternoon.

Original: With a release date of December 20th and a purchase of The Old Republic coming with a month of free game time, tomorrow is the point when many customers must decide whether to keep paying a monthly fee or to cancel their subscription. Unfortunately for some people who have decided to forego the $15 monthly charge, BioWare’s website is making it difficult to unsubscribe. The button to “Cancel my Subscription” will not display for some customers on their account page and BioWare has acknowledged they are investigating the problem. Many are concerned that the problem will magically be fixed after credit cards are charged and are angry that community managers are locking or deleting threads which offer a direct link to the cancellation page.

“We are currently investigating the missing cancel button issue that some of you are reporting,” stated S1-H8 in a thread that now seems to be deleted in the TOR official forums.

“It’s obvious that either you purposefully removed the ‘unsubscribe’ button or it’s just a browser bug, but either way, you are as a company morally responsible to ensure that your customers are able to cancel if they wish,” posted a customer with the handle of Xugos.

Upon hearing these reports, I checked my own account page and found the cancellation process and button to appear just fine for me. I’ve contacted BioWare to see if these reports are bogus or if they have a statement for whether cancellation requests will be honored before a new charge is placed on customer’s cards. I will update this post as soon as I hear from them.

In the meantime, if you really need to get out of The Old Republic, community managers at BioWare recommend canceling your subscription the old fashioned way – with a phone! Oh the horror! What have we become?

Thanks to Kyle Baran for the tip.

Recommended Videos

The Escapist is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission.Ā Learn more about our Affiliate Policy